SERVICES

As a leader in providing innovative, reliable products and solutions to the world’s most important media companies, GatesAir knows that there are times you need that same reliability in service and support. GatesAir personnel with a long history of broadcast innovation and expertise are ready to help you with both day-to-day requests and unexpected issues.

Service Parts

We are here to provide you with the best service for your parts needs. If you want assistance with TV, Radio, or Intraplex parts from experienced experts who have over nearly 70 years of combined customer service experience – then you've come to the right place. Welcome to GatesAir Service Parts.

Spare Parts management has become a critical success factor for businesses today and GatesAir is no different.  When attempting to forecast demand requirements, it is imperative to not only consider how many spare parts are needed but when they may be needed.

At GatesAir, we analyze historical data and identify trends to predict future requirements.  Once those variables are determined, we incorporate “Safety Stock” limits for many of our mission critical and strategic parts to greatly reduce downtime when a failure happens.  As needed, we also work closely with our Component Engineering and Purchasing teams to arrange for last time buys of components that are nearing obsolescence.

Our Service team believes that providing customers with efficient, best in class, support solutions is integral to maintaining customer satisfaction.  Keys to our success:

• Strategic part identification and forecasting.
• Dedicated inventory of spare parts specifically for supporting our customers.
• Most component parts can be shipped within three business days.
• Expedited services are available upon request.
• Parts are available for all current products and most legacy products.
• Some common assemblies qualify for a module exchange program known as a Flat Rate Exchange (FRE).

To request a quote or place an order today, please send an email to ServicePartsReq@gatesair.com or you can contact us through our main Technical Support number at +1.888.840.4622 while using the prompts in the Service-Related Activities Menu.