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SERVICES
As a leader in providing innovative, reliable products and solutions to the world’s most important media companies, GatesAir knows that there are times you need that same reliability in service and support. GatesAir personnel with a long history of broadcast innovation and expertise are ready to help you with both day-to-day requests and unexpected issues.
GatesAir Care
At GatesAir, we understand that maximum uptime and operational efficiency are critical for broadcasters. We also know that many broadcasters lack in-house expertise when it comes to transmitter maintenance and repair - a growing concern. That's why we offer GatesAir Care: a comprehensive suite of service level agreement packages designed to keep your transmission systems running at peak performance.
With GatesAir Care, you get much more than just product warranties. Our tiered support plans provide benefits and cost savings tailored to your needs, including extended warranties, preventative maintenance, remote monitoring, technical training, expedited repairs, and discounts on parts and services. With GatesAir Care's factory-trained team supporting you, you can feel confident in maintaining broadcast readiness.
No matter which GatesAir Care package you choose, you'll benefit from our unmatched expertise, fast response times, and commitment to maximizing your on-air performance and protection. Contact us today to learn more!
Elite Support - Our Highest Level of Care
Get the ultimate peace of mind with our Elite Support plan. This premium package includes:
- Warranty coverage for up to 36 months
- Emergency on-site services
- Lifetime technical support available 24/7/365 with elite response to service requests
- Access to our customer portal
- Semi-annual on-site preventative maintenance with a 25% discount on necessary PM parts
- Semi-annual remote monitoring services with detailed reports
- Proactive scheduling of software upgrades
- Technical training both at the factory and on-site
- Spare parts kit, including spare PA and PS modules
- Fast-tracked factory repairs
- Complimentary inbound and outbound shipping for parts and repairs
- 15% discount factored in on all included on-site services
- Assurance of total cost of ownership
Signature Support - Premium Service and Value
One step down from our Elite plan, Signature Support provides robust benefits at a more moderate cost, such as:
- Warranty coverage for up to 24 months
- Emergency on-site services
- Lifetime technical support available 24/7/365 with signature response to service requests
- Access to our customer portal
- Annual on-site preventative maintenance with a 10% discount on necessary PM parts
- Annual remote monitoring services with detailed reports
- Technical training at the factory
- Fast-tracked factory repairs
- Complimentary outbound shipping for parts and repairs
- 10% discount factored in on all included on-site services
- Assurance of total cost of ownership
Standard Support - Trusted Product Assurance
For customers who want reliable product coverage, our Standard Support offers:
- Warranty coverage for up to 12 months
- Lifetime technical support available 24/7/365 with priority response to service requests
- Access to our customer portal
- Technical training at the factory
- Fast-tracked factory repairs
- Complimentary outbound shipping for parts and repairs
- Assurance of total cost of ownership
